FAQs
If our most common questions don't have the answer you're looking for, please contact us at help@curldrop.co.uk
Shipping and tracking
When will my order arrive?
Curldrop provides several shipping options for your convenience and we aim to dispatch your order within 24 hours. Orders shipped using standard delivery usually take 2-3 working days to arrive when sent via Royal Mail. Please note that the delivery times stated here apply once your order is dispatched.
Standard delivery: 2-3 days
Standard local collection: 2-3 days
Next day delivery: 1 day
Next day delivery orders will arrive the day after dispatch Monday - Friday. Please note that orders need to be received by 13:00 to arrive the following day.
You can track your order by following the tracking link sent in the dispatch confirmation email.
What are the shipping costs?
Standard delivery: £3.00
Standard local collection: £3.90
Next day delivery: £4.50
What are your shipping options?
Curldrop provides several shipping options for your convenience. Please note that the delivery times stated here apply once your order is dispatched. We aim to dispatch your order within 24 hours.
Standard delivery: 2-3 days
Standard local collection: 2-3 days
Next day delivery: 1 day
Do you ship outside of the UK?
At the moment, Curldrop is only delivering within Great Britain. We cannot currently ship to Northern Ireland due to the EU's General Product Safety Regulation (GSPR) but we are working on this.
Returns and exchanges
Can I return a product?
Products still sealed in their original packaging can be returned for a refund within 14 days of receiving your products. Please email us at help@curldrop.co.uk with your order number and tell us which products you would like to return.
We will then email you a postage label with our return address for you to return the products. Please return the products within 14 days of receiving your postage label.
When your products arrive back to us, we will check them and give you a refund if they meet the return requirements.
I want to exchange an item in my order.
Unfortunately we cannot exchange products, but you can return an unused product and order an alternative item separately.
Can I cancel my order?
Once orders are placed, we cannot amend or cancel your order. You can return a product or your order by initiating a return. If you need further support please contact us quoting your order number at help@curldrop.co.uk
When will I receive my refund?
Refunds are issued using your original payment method. It can take up to 7 working days for the refund to appear in your bank account.
Promotions and discount codes
How can I use my discount code?
You can use your discount code on the order summary page.
Can I use more than one discount code?
Only one discount code can be used per order.
